CHIMNEY & MASONRY FAQS

What Kind of Company Is Five Star Chimney Repair?
Five Star Chimney Repair is a locally owned chimney and masonry business serving homeowners throughout the greater Portland Metro area. Our company focuses on delivering professional chimney care with dependable service you can trust.
How Much Field Experience Does Your Team Have?
Our team at Five Star Chimney Repair brings more than 15 years of hands-on experience working with chimney systems and masonry structures. This depth of experience helps our team accurately diagnose issues and perform repairs that are long-lasting.
What Sets Five Star Chimney Repair Apart From Other Chimney Companies?
Five Star Chimney Repair emphasizes detailed evaluations and honest recommendations so homeowners understand what work is necessary and why. We focus on long-term solutions rather than quick fixes, helping protect the structure and safety of your chimney.
What Types of Homes and Chimney Systems Do You Commonly Work On?
Our team works with a variety of residential chimney systems found in the Portland Metro area, including older masonry chimneys and newer construction designs. Our technicians understand how different materials and construction ages affect performance and durability.
How Do You Approach Long-Term Chimney Care for Homeowners?
Instead of focusing only on immediate repairs, our team helps homeowners protect their investment through maintenance and repairs that prevent future damage. Our recommendations aim to extend the life of the chimney and avoid unnecessary future work.
Want to learn tips on how to preserve the life of your chimney? Click here to read our blog.
How Will I Be Informed About the Chimney Repair Process?
Clear communication is a priority for Five Star Chimney Repair. Our team takes time to explain findings, review recommended work, and answer questions so homeowners feel informed and confident throughout the process.
What Can Homeowners Expect When Working With Five Star Chimney Repair?
Homeowners can expect professional service from trained technicians who arrive on time and prepared. Our team respects your property and works efficiently to complete repairs, always keeping quality and safety the main priority on every project.
Will Support Be Available After the Chimney Service?
After performing an inspection or completing a repair, our team remains available to answer follow-up questions and support homeowners with future maintenance advice or service planning when needed.
Do You Offer Warranties on Your Work?
Yes, we provide 2‑year, 10‑year, and 25‑year warranties depending on the type of work performed. Our warranties give you peace of mind and lasting protection for your masonry or chimney service.
What Types of Masonry Materials Do You Work With?
Can You Repair Chimneys on Older Homes?
Yes. We have experience working on older masonry chimneys and can address unique challenges such as settling, cracking, or outdated materials. Our approach preserves the integrity of historic structures.
How Do You Assess Chimney Damage Before Starting Repairs?
Our technicians perform a thorough inspection that includes evaluating the flue, crown, mortar joints, and surrounding masonry. We identify the root causes of damage and recommend solutions to extend the life of your chimney.
To learn more about our chimney inspection services, click here.
Do You Provide Maintenance Services to Prevent Future Chimney Problems?
Yes, we offer maintenance services including chimney cleaning, tuckpointing, and crown inspections. Routine care helps prevent leaks, deterioration, and costly repairs down the line.
Are Your Chimney Repairs Compliant With Local Building Codes?
Yes, all of our work meets local building codes and safety standards. We make sure every repair is compliant and safe for your home.
Can You Handle Chimney Repairs for Fireplaces That Are Rare or Custom-Built?
Yes, we have experience with unique and custom-built fireplaces. Our team carefully evaluates each system and performs repairs that maintain both functionality and appearance.
How Long Does a Typical Chimney Repair Take to Complete?
The timeline depends on the type and extent of damage, but most repairs are completed efficiently without sacrificing quality. We provide an estimated schedule during the initial inspection so homeowners can plan accordingly.





